Shipping Policy

Last Updated: February 2025

1. Shipping Information

Delivery

• Standard Delivery:
  We deliver your orders within 3 to 5 business days. This timeframe applies to orders processed during our regular business hours.
• Processing Hours:
  Orders placed outside business hours, on weekends, or during public holidays will be processed on the next working day.

Delivery Charges

• Fees:
  Delivery fees are determined based on your delivery location. Detailed shipping charges will be clearly displayed during checkout so that you know exactly what to expect.

Important Notes

• Variability:
  Delivery timelines may vary due to carrier schedules or unforeseen circumstances beyond our control.
• Risk Transfer:
  Please note that once your package is successfully delivered to the specified address, the risk of loss or damage passes to you.

2. Delivery Instructions

• Custom Instructions:
  You may add specific delivery instructions during checkout (for example, “leave with a neighbor” or “deliver to a secure location”).
• Unsuccessful Delivery:
  If delivery is unsuccessful, the courier will attempt multiple deliveries. Should these attempts fail, the package will be returned to our warehouse, and a refund will be issued as per our refund policy.

3. Order Confirmation

• Email Confirmation:
  After placing your order, you will receive a confirmation email that includes your order details and an estimated delivery date.

4. Contact Information

• Customer Service:
  For any inquiries regarding your delivery or if you require further assistance, please contact our Customer Service team:
• Email: support@lrg-eg.com
• Phone: 01026031232