Refund policy

Refund Policy – Returns & Exchanges

Last Updated: February 2025

At Cole Haan Egypt, your satisfaction is our priority. In accordance with our E-Commerce Agreement and all applicable laws and regulation

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lrg-eg.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lrg-eg.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lrg-eg.com.

s, we have designed a hassle-free return process to ensure that our customers receive a consistent, secure, and compliant shopping experience on our Site.

1. Our Commitment to You

  • Free Returns:
    Enjoy cost-free returns, whether you paid by credit card or cash on delivery.
  • Flexible Timeframe:
    Return items within 14 days of purchase for both full-price and sale items, subject to the conditions outlined below.
  • Secure Refunds:
    All refunds are processed exclusively via bank transfers, ensuring your safety and compliance with our data security practices.

2. Return Conditions

To be eligible for a return, please ensure that:

  • Items are in their original, unused condition.
  • Products are returned in their original packaging, including all accessories and attachments.
  • All original documentation (such as the invoice or receipt) is included with the return.

3. Return Period

  • For All Products (Full-Price and Sale Items):
    • Full Refund: Returns and refunds will be accepted for items returned within 14 days from the shipping date indicated on the invoice.
    • After 14 Days: Returns and refunds will no longer be accepted.

4. Refund Process

  • Method:
    Refunds are processed via bank transfer.
  • Timeline:
    Please allow up to 14 business days for the return to be fully processed and for the refund to be issued.
  • Notifications:
    You will receive email notifications at each step of the return process, including confirmation once your refund has been issued.

5. How to Return an Item

By Mail:

  1. Contact Us:
    • Email our support team at support@lrg-eg.com with your order number or the registered mobile number associated with your purchase.
  2. Package the Product:
    • Send the product back in its original packaging along with all accessories and documentation.
  3. Refund Processing:
    • Once the returned item is received and inspected to confirm it meets the return conditions, we will request your bank details to process the refund.

Return Steps:

  • Step 1: Submit your return request by sending an email to support@lrg-eg.com.
  • Step 2: Our team will contact you to arrange the product pickup and confirm the return process.
  • Step 3: You will receive email notifications confirming the pickup and subsequent refund process.
  • Step 4: Upon confirming that the returned items meet the return conditions, please provide your bank details:
    • Bank Name
    • Account Owner Name
    • Account Number
    • IBAN
    • SWIFT Code

If you require further assistance, please contact us at support@lrg-eg.com.